Getting the most from product support
Give the team a clear starting point and keep the conversation together in one private ticket.
Choose your ticket type
Use New Ticket, then select Support, Product demonstration or General / purchase enquiry. For Support, follow the relevant guides first and confirm YES before continuing. Choose the affected product, confirm that you are its owner and enter proof of purchase for the team to review. We provide product support to the owner, not representatives. Describe what happened, what you expected and how to reproduce the issue.
Share useful evidence
Paste a short, relevant error excerpt with secrets removed. You can attach up to three JPG, PNG or WebP images per message, up to 2 MB each. Images expire and are deleted after 30 days. Log files and other file types are not accepted. Remove personal information and server credentials from your screenshots before uploading.
Sign in with Discord
Sign in with Discord to submit a ticket. Your request is linked to that Discord account. Return to My tickets with the same account to read replies and continue the conversation. This support portal does not send email notifications.
Keep updates in the same conversation
Reply to your existing ticket when you have new information. Once the problem is resolved, close the ticket. Use the same Discord account each time you visit. If you cannot access that account, contact the team in our Discord community for help.