Orders, downloads & purchase references
Find the right information when you need help with a Five Studios purchase.
Start with your order confirmation
Five Studios purchases are handled through our official Tebex store. Check the confirmation for your purchased product and its delivery instructions. Use the account and email associated with that purchase when checking its status.
Have your reference ready
When opening a private support ticket, include your Tebex transaction or order reference and the product name. This helps the team locate the relevant purchase. Never send payment card details, passwords or authentication codes.
A download or entitlement problem
Tell us what you were trying to access and copy the exact message you received. If you purchased more than one item, identify which one is affected. Include when the problem occurred and whether the original delivery instructions worked previously.
Updates and installation instructions
Check the materials supplied with your purchase for version-specific instructions. These website guides cover general workflows; they do not replace the release notes or README supplied with an individual package.